Welcome to Chandni Halls ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our mobile application (the "App").
Chandni Halls is a dual-purpose application designed for both event hosts seeking venues and catering services, and venue/catering business owners managing their operations. This policy applies to all users regardless of their role within the App.
By using Chandni Halls, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.
We collect different types of information depending on how you use the App. Below is a comprehensive list of data we collect:
| Data Type | Purpose | Required/Optional |
|---|---|---|
| Full Name | Account identification and personalization | Required |
| Email Address | Account authentication and communication | Required |
| Phone Number | Account verification and booking confirmations | Required |
| Password | Account security | Required |
| Profile Photo | Account personalization | Optional |
All booking and transaction data is required to complete reservations.
Business data is required for business management features.
| Data Type | Purpose | Required/Optional |
|---|---|---|
| Device Type and Model | App optimization and compatibility | Required |
| Operating System Version | Feature compatibility and bug fixes | Required |
| Unique Device Identifiers | Security and fraud prevention | Required |
| IP Address | Security and regional service delivery | Required |
| App Version | Update management and support | Required |
Usage analytics are automatically collected to improve App performance.
We may collect approximate location data (city/region level) to help you find nearby venues and provide location-relevant services. Precise GPS location is not collected unless you explicitly grant permission for specific features.
Location data collection is optional and can be disabled in your device settings.
If you choose to upload photos (profile pictures, event photos), we request access to your device camera and photo library. This access is used solely for the purpose of selecting and uploading images.
Camera and photo access is optional and only requested when you initiate photo-related actions.
We collect device tokens to send you push notifications about booking confirmations, updates, and important announcements. You can disable notifications at any time through your device settings.
Push notification tokens are optional but recommended for timely updates.
We use the collected information for the following purposes:
We take the security of your personal information seriously and implement industry-standard measures to protect it.
Your data is stored on secure cloud servers. We use reputable cloud service providers that comply with international security standards. Data may be stored and processed in multiple geographic locations to ensure reliability and performance.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
We do not sell your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:
We share data with third-party service providers who help us operate the App:
For customer users, we share necessary booking information with the venue/catering business owners you book with. This includes your name, contact information, event details, and menu selections to fulfill your booking.
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.
You have several rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.
You have the right to access the personal information we hold about you. You can view most of your data directly in the App under your account settings. For a complete copy of your data, contact us using the information provided in Section 11.
Response Time: We will respond to access requests within 30 days.
You have the right to correct inaccurate or incomplete personal information. You can update most information directly in the App. For data you cannot edit yourself, contact us for assistance.
Response Time: Corrections will be made within 15 business days of verification.
You have the right to request deletion of your personal information. You can delete your account directly in the App under Settings > Account > Delete Account. Note that some information may be retained for legal or legitimate business purposes.
Response Time: Account deletion is processed immediately, with complete data removal within 90 days.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can export your data by contacting us.
Response Time: Data export requests are fulfilled within 30 days.
You have the right to opt out of receiving marketing communications. You can:
Note: You will still receive transactional messages related to your bookings and account.
You have the right to request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of your data or assess your request for deletion.
Response Time: Processing restrictions are applied within 15 business days.
You have the right to object to our processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
To exercise any of these rights, please contact us at:
Email: [email protected]
Subject Line: "Privacy Rights Request - [Your Request
Type]"
Include: Your full name, email address, and specific
request details
In some cases, we may not be able to fulfill your request if:
We will always explain our reasoning if we cannot fulfill your request.
While our mobile app does not use traditional browser cookies, we use similar technologies to collect information and improve your experience:
We use local storage on your device to remember your preferences, maintain your login session, and cache data for offline functionality.
We use Firebase Analytics and other analytics tools to understand how users interact with the App. These tools may use device identifiers and collect usage data.
We do not currently use advertising identifiers for targeted advertising. If this changes, we will update this policy and seek your consent where required.
You can limit tracking by:
Chandni Halls is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
We process your personal data based on the following legal grounds:
For GDPR-related inquiries, you can contact our Data Protection Officer:
Email: [email protected]
Subject Line: "GDPR Inquiry"
You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.
When we transfer your data outside the EEA, we use Standard Contractual Clauses approved by the European Commission to ensure adequate protection.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
We collect the following categories of personal information:
We do not sell your personal information. We have not sold personal information in the past 12 months and do not intend to do so in the future.
California residents have the right to:
To exercise your CCPA rights, contact us at:
Email: [email protected]
Subject Line: "CCPA Rights Request"
Phone: +1 (647) 309-3879
We will verify your identity before processing your request and respond within 45 days (extendable by an additional 45 days if necessary).
You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization, and we may require you to verify your identity directly with us.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.
For material changes that significantly affect your rights or how we use your data, we will provide at least 30 days' notice and may require your explicit consent before the changes take effect.
For more information, please review:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Support Email: [email protected]
Data Protection Officer: [email protected]
Phone: +1 (647) 309-3879
Mailing Address:
Chandni Victoria Convention Center
2935 Drew Rd
Mississauga, ON L4T 0A1
Canada
Response Time: We aim to respond to all inquiries within 5 business days.
Important: This Privacy Policy is effective as of the date stated above. By using Chandni Halls, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
© 2025 Chandni Halls. All rights reserved.
Version 1.0 | Effective Date: January 15, 2025